AD FS Help > Troubleshooting

Troubleshooting Guides

AD FS Help provides troubleshooting guides for resolving AD FS issues. Start with choosing the symptom that closely describes your scenario. Follow the steps in the workflow for quick and easy issue resolution.

Active Directory Federation Service (AD FS)

Federated Application

This workflow helps to resolve sign-in issues for applications federated with Active Directory Federation Services (AD FS). Use this workflow if users are getting an error in an application federated with AD FS.

Sign-In

This workflow helps to resolve sign-in issues with Active Directory Federation Services (AD FS) from an external network. Use this workflow if users are not able to authenticate using AD FS from outside corpnet. This would usually include authentications occuring via the Web Application Proxy (WAP).
This workflow helps to resolve sign-in/configuring issues with alternate ID.
This workflow resolves sign-in issues with Active Directory Federation Services (AD FS) inside corpnet. It does not cover seamless SSO / unexpected prompt configuration or troubleshooting of sign-in happening via the Web Application Proxy (WAP).

Single Sign-on

This workflow resolves Integrated Windows Authentication SSO issues. If users are seeing unexpected NTLM or forms based authentication prompts, use this workflow to troubleshoot such issues.

Web Application Proxy

This workflow helps to resolve issues with proxy trust configuration with AD FS. Use this workflow if you are seeing problems with your Web Application Proxy (WAP) trust configuration.

Azure AD Connect Health for AD FS

Health Service Data

Azure AD Connect Health for AD FS Data Freshness Alert - Health service data is not up-to-date troubleshooting steps.