AD FS Help Troubleshooting

Troubleshooting Guides

AD FS Help provides easy walkthrough troubleshooting guides for resolving AD FS issues . Choose the symptom that closely matches your scenario, and then follow the steps in the workflow for fast issue resolution.

Error accessing application federated with AD FS

This workflow helps to resolve sign-in issues for applications federated with Active Directory Federation Services (AD FS). Use this workflow if users are getting an error in an application federated with AD FS.

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All users can't login using AD FS from an external network

This workflow helps to resolve sign-in issues with Active Directory Federation Services (AD FS) from an external network. Use this workflow if users are not able to authenticate using AD FS from outside corpnet. This would usually include authentications occuring via the Web Application Proxy (WAP).

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Users can't sign-in with alternate ID

This workflow helps to resolve sign-in/configuring issues with alternate ID.

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All users can't login using AD FS from inside corpnet

This workflow resolves sign-in issues with Active Directory Federation Services (AD FS) inside corpnet. It does not cover seamless SSO / unexpected prompt configuration or troubleshooting of sign-in happening via the Web Application Proxy (WAP).

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SSO does not work and users are getting prompted for credentials

This workflow resolves Integrated Windows Authentication SSO issues. If users are seeing unexpected NTLM or forms based authentication prompts, use this workflow to troubleshoot such issues.

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Proxy trust between Web Application Proxy (WAP) and Active Directory Federation Service (AD FS) server is broken

This workflow helps to resolve issues with proxy trust configuration with AD FS. Use this workflow if you are seeing problems with your Web Application Proxy (WAP) trust configuration.

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Connect Health for AD FS data freshness alert troubleshooting steps

Azure AD Connect Health for AD FS Data Freshness Alert - Health service data is not up-to-date troubleshooting steps.

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